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FAQ
Answers about delivery, returns, payment and personalisation.
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Delivery
10 answers
- Can I have my order delivered to a pickup point or a business address?
- Can I have my parcel delivered to a different address?
- How long will it take for me to receive my order?
- Where is my order?
- Is my order on its way?
Returns & Refunds
14 answers
- Will you refund the shipping costs if I return something?
- What happens if I forget to enclose my returns note?
- How will I receive my refund?
- How long can a delivery be returned?
- I have been refunded the wrong amount.
Problems with Order
4 answers
- I have received a faulty item.
- Products are missing from my order.
- Can I cancel my order?
- I have received the wrong item.
Products & Availability
15 answers
- Is every piece made to order?
- What can I personalise on a piece?
- How do I place a personalised order?
- How can I search for a product on the website?
Payment
4 answers
- Are the prices shown with VAT included?
- My payment did not go through. What can I do?
- Which currencies do you accept?
- I have cancelled my order. When will I receive a refund?
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Technical
2 answers
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