Is it possible to exchange an item?

We do not run a direct exchange: each piece is made to order, so there is no second identical one waiting on a shelf. If your piece arrived faulty or is not what you ordered, we make a new one at no cost - that is a replacement, not an exchange. If you would like a different piece, and the one you have qualifies for a return, we refund it and you place a new order. Write to our Contact page and we will tell you which of the two applies.