I have cancelled my order. When will I receive a refund?

As soon as the cancellation is accepted we ask the bank to return the money, and it appears on your statement in up to 14 days. The refund always goes back to the method you paid with; we cannot send it to a different card or account.

A piece that had already gone into production cannot be cancelled if it is personalised - the article "Can I cancel my order?" explains what we can still do in that case.