Returns and refunds

You can withdraw from the purchase of items without personalisation within 14 days of receiving them, without giving a reason. You may handle the piece as you would in a shop, to check its nature, characteristics and functioning; you are only liable for any loss in value caused by handling beyond that.

We ask you to send the piece back well protected and, if possible, in its original packaging. This is a request for care, not a condition of your right.

Pieces made with your name, text or logo cannot be returned for change of mind, as provided in article 16(c) of Directive 2011/83/EU and in Decreto-Lei 24/2014. This exclusion never applies to faults.

If a piece arrives faulty or damaged, we replace it or refund it and pay the return postage. Contact us through the Contact page with your order number and photos of the problem. You can also write to our Contact page.

• Tell us you are withdrawing with the "Withdraw from contract here" button on this page, by email or with any other clear statement
• You can use the model withdrawal form in the Terms and conditions, but you do not have to
• We confirm by email that we received your request, with the return instructions
• Returns address: Rua António Sérgio 11, 2780-189 Oeiras
• Send the item back within 14 days of telling us, well packed and with your order number

We refund all payments received from you, including the delivery costs of the standard delivery option, no later than 14 days from the day you told us you are withdrawing. We may withhold the refund until we have received the item back or you have supplied proof of having sent it, whichever is earliest. If you chose a delivery option more expensive than the standard one, the difference is not refunded. The refund uses the same payment method as the order.

When you withdraw from a purchase, the cost of returning the item is paid by the customer. If the piece is faulty or arrived damaged, we pay the return postage.