Why has my order been sent back?

We are very sorry that there was a problem with your delivery. There are several possible reasons:

• The parcel was refused on delivery.
• Our delivery partner was unable to access your address, even after several attempts.
• The delivery address was incomplete or incorrect.
• The parcel was damaged in transit.
• The parcel was not collected from the pickup point within the time allowed by the carrier.

It may take a while before the parcel arrives back with us and can be sent out to you again. Write to our Contact page with your order number and we will sort it out as quickly as we can.